Notifications #
Broadly, there are two types of notifications on SentLive; internal and external, and this simply determines where you will see them, either while you are visiting the site or when you are not.
Internal Notifications* #
These are items that will appear in the Notifications section of member’s profiles, and a member will be made aware of them by a buzz sound, and a number (representing how many unread notifications there are) appearing next to the beehive icon at the top of every page. Click the button below to hear the new notification sound.
These notifications are mainly connected to the social aspect of SentLive, so things like Friend requests, Hive invites and new Forum posts, as well as Safety Alerts and Checks. Members will only see and hear these if they are logged in, or the next time they log in. Clicking or tapping on the beehive will open a list of unread notifications, and clicking/tapping on an item will take you to the related event – when you first join SentLive you receive a Welcome message that will take you to your profile when you click on it ; in the case of Safety Checks it will take you to the Safe Haven page to send a Safety Alert, or in the case of Hive Checks, to the Hive home page. The list can be closed by clicking on the beehive again.
A list of notifications can also be found in your Profile > Notifications, and it is here you can delete them one by one or in bulk. Many notifications will automatically be deleted when you click on them at the beehive.
External Notifications* #
These are items that are generated by certain actions or activities within the site, but that are notified and delivered outside of the site either via the ‘Push’ system, email or SMS; when you first sign up with SentLive, at some point you are asked to allow push notifications; there is also another small bell icon in the bottom left of the screen where you can change this. If you subscribe, they will be delivered to the device(s) you subscribed on regardless of whether you are logged into the site. They are generally referred to as ‘Push Notifications’. You can also fine tune which notifications you receive in Profile > Settings >Communication Preferences. See below for information regarding the email and SMS notifications that we currently operate.
*iOS device users please note that Push Notifications only work on devices running iOS 16.4 or higher, while there is no sound on the Internal Notifications at present. For iOS users without the required version, we are offering Email notifications to plug the gap (see below). All other Apple devices work as intended.
Chats #
These are direct, internal, and personal, and delivered to your Chats section in your Profile; they will most often be from other members, but sometimes they will be communications from us, here at SentLive Central. You are notified of these via a different sound, and a number appearing by the message icon in the bottom right of the screen. To hear the different sound for chats, please click the button below. More information on the chat system can be found here.
Emails #
If you are not aware of Emails, welcome! You are our first extraterrestrial member! Joking aside, SentLive normally sends emails to members for things like password resets, registration confirmations and other account related matters. We may also use email sometimes to notify you of system related matters, such as server downtime, improvements or similar. In addition, if we are introducing new features, new plans, improvements, fixes, or have a killer promotion to announce, email will be one of many ways that we tell everyone about it. Another way email will be used is as mentioned above – as an additional or alternative optional notification method for the same things as the Push Notifications. You can change which Emails you will receive in the Settings on your Dashboard. The emails that SentLive sends out concerning your account (e.g. password resets) cannot, for obvious reasons be either turned off or unsubscribed from.
SMS #
The SMS facility is only available to members on paid plans, and currently only consists of notifications about Scheduled and Requested Checks; this may be expanded to include some or all of the other messages available via the other methods in the future. Eligible members only need to fill in their mobile phone number on their profile to receive these messages. The number of messages sent by SMS is limited to a maximum of 25 per month for all plans. Please note that an SMS sent to a member for a Requested Check will be counted towards the total of the member requesting the check, not the recipient. Please also note that once the monthly limit has been reached, no further SMS will be sent until the start of the next calendar month, even if a check is set. Members will be notified if they reach their limit, and will be able to see their current monthly total when visiting the site.
